Network Administrators and Computer Support Staff

Computer / Network Administrators and Support Staff

Project Special™ has features that help you:

Support on the web.

Our support section has FAQ's about Project Special™, a feedback page to report problems or make suggestions, a download section to obtain the latest program updates, and a download section of manuals and instructions of common tasks. We also have an e-mail list that you can join to be informed of new program version releases.

Real time support over the web.

Computer Consulting Group offers real time support via the use of Microsoft's NetMeeting. Use NetMeeting to chat, transfer files, guide Project Special™, users, and see Project Special™ problems live via the internet. An internet connection* and Microsoft's NetMeeting are required to provide real time support.

* Some internet caching and firewall solutions need custom setup to allow the use of Microsoft's NetMeeting.

Certified Support Staff

Computer Consulting Groups has certified support staff certified in: Microsoft Certified Professional, Microsoft Certified Professional + Internet, Microsoft Certified System Engineer, Microsoft Pre-installation Specialist 2000, Cisco Certified Network Associate.

Enhanced Support Options

Computer Consulting Group can provide advanced support options. Remote dial* in is one such option. Enhanced printing* will e-mail the report or problem directly to our support staff. Enhanced e-mail updating, allows fast support turnaround. These are some of many possible enhanced support options to choose.

*Some enhanced support option require extra computer hardware or software to be purchased.

Windows and Mac Support.

Project Special™ runs natively on Windows based PC or Macintosh. Please note the minimum system requirements for Project Special™. Project Special™ will also run as a thin client* or across the web*. Project Special™ is the most flexible solution on the market.

*Additional hardware and software purchase are necessary to perform these advanced functions. Not all Project Special™ functions will be supported with some advance features. Contact us for more information. You will also need support staff to support these advanced functions.

Security.

Project Special™ uses a three tier security system to stop hackers. Tier one is built in networking. No need for network shares that can allow a person access to Project Special™'s database files directly. Tier II is a physical security measure. A license key is required at each work station to allow access to Project Special™. Tier III is a set of password levels in the program to allow certain people access to only certain parts of the program. Project Special™'s three tiers of security exceeds the state of New Jersey's recommended security for protecting classified student information.

Project Special™ is easy to update.

Updates are easy to apply. Complete and comprehensive instruction are given to aid users and administrators to properly update the Project Special™ database. Most of the time the end user is able to update the database with minimal effort. When more advanced options, as stated above, administrator will be needed. Clients connected to the web with an e-mail account can receive e-mailed updates through our e-mail client only update mailing list. Disks and CD's are eliminated. Our support staff notify districts of an update. The client installs the files in seconds with minimal effort.

Back to see what Project Special can do for others: